If, after receipt, you decide that the goods you have purchased from us are not exactly what you were looking for, or it does not fit, we will happily accept you returning it to us.
We will accept goods back for exchange or a full refund as long as it is with its original packaging, you are able to provide a receipt and the product itself unused or unworn. Unfortunately, we cannot refund postage. We would appreciate it if you could avoid sticking anything to the product packaging.
Our returns policy is flexible but we do ask that items being returned arrive back with us within 21 days of receipt and accompanied with a letter explaining the reason for the return, and if faulty or damaged, the location of the fault clearly marked. Goods retruned outside this 21 day period will be refunded as an e-voucher redeemable at www.climateski.com.
Please consider, before purchase, if in any doubt about size, colour or suitability of a product, you can email us with any queries about all of our products. Our staff use the gear and we respond to emails quickly in working hours.
If for any reason your order arrives with a fault or it has been damaged during transit, send it back to us and we will send you a replacement.
All the products we sell are covered by a manufacturers warranty, which will cover the product for faults and defects. This period of cover can vary, most items will be 1 year, but it is worth remembering that warranties do not cover general wear and tear. If you have an issue with a product purchased from Climateski.com contact us first. Returned items with a warranty or repair issue should be clean and you will have to cover the postage cost to return the goods.
All returns should be sent to:
406 Lisburn Road,
T: (0)2890 662798.